Terms & Conditions

Thank you for visiting us at SeeHear.Live. By accessing this website as a user, you agree to be bound by our terms and conditions stated here in accordance with our privacy policy.

Content & Information

Content available on this website is for your general information and use only. We reserve the right to change any information without prior notice. There is no guarantee on the accuracy, timeliness, performance, completeness, or suitability of the information or properties available on this website from us or any third parties no matter the purpose. You understand and accept that the information found on this website may be inaccurate or contain errors. We will not be liable for any of such inaccurate information or errors to the fullest extent permitted by the law. We shall not be liable for misunderstandings or mistakes caused by the use of information provided by this website. You are solely responsible should you decide to use any information from this website.This website may sometimes contain external links to additional information for your reference. This does not mean that we endorse the linked websites. We accept no responsibility for any content or information provided by those websites.

We are not liable for losses in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.

Product Photos and Information

All content included on this site, such as text, graphics, logos, button icons, images, and audio clips, digital downloads, data compilations, and software, is the property of SeeHear.Live or its content suppliers and protected by international copyright laws. The use of any SeeHear.Live trademark or service mark without our express written consent is strictly prohibited.

Product images, unless otherwise stated as actual images, are for reference and may or may not differ from physical products. Product information may be subject to change without prior notice. When in doubt please contact us for clarification.

Purchasing & Price

Prices and availability of products and services are subject to change without notice. All prices published by SeeHear.Live are inclusive of 7% Goods & Services Tax (GST) for domestic (Singapore) fulfillment, unless otherwise expressively stated. SeeHear.Live reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your payment received; credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, SeeHear.Live will refund the amount of the charge in full. Individual bank policies will dictate when this amount is credited to your account.

An order placed is a legally binding agreement to purchase the product(s) from us, and constitutes acceptance of all terms and conditions at will prior to the order being placed. Once an order is placed and accepted by our system, there shall not be any cancellation of orders. Electronic signatures and acceptance of contracts formed electronically are governed by the Electronic Transactions Act (ETA) (Cap 88) (rev. 2010) and to sections 417 or 420 of the Penal Code (Cap 224) under Singapore Law.

Please ensure that your payment and credit information provide is 100% true and with full disclosure. Any additional charges imposed by you during or after the purchase will be born by you and credited to your credit card company.

Product Warranty

All warranties will be provided by the respective original manufacturer appointed local distributors and service centres in accordance with their terms & conditions, and not by SeeHear.Live.

You will be required to produce your purchase receipt from SeeHearLive Pte Ltd when making a warranty claim. Purchase receipt document/s must clearly state name of product, product serial number and date of purchase. The repaired/replaced parts will be covered for the remainder of the original warranty period as specified by the respective manufacturer’s warranty policy on the product.

Product warranty will commence from your date of purchase found on your purchase receipt issued by SeeHear.Live, and covers you against manufacturing defects, defined as and limited to defective materials, parts and workmanship used during the manufacture of the product.

Product warranty will only cover the original purchasing party, is limited and does not cover damage and faults arising from or caused by physical abuse including impact, chemical or moisture, operator error, force majeure, wear and tear and unauthorised attempts by the user to disassemble, service or modify the product unless otherwise specified. Product warranty does not cover products where serial numbers on the product and packaging have been defaced, removed or modified in any way.

We offer a 14 day 1 to 1 (same item) product exchange policy for all defective items except products found in the clearance section from the date of purchase as stated in the purchase receipt, and subjected to the following terms and conditions:

- You are the first purchaser of the product as shown on your purchase receipt issued by SeeHearLive Pte Ltd.

- The product inclusive of all included accessories and packaging are in perfect physical and operational condition

- Serial number for the product inclusive of packaging has not be defaced, removed or modified

- If the product or included accessory is found to have damage and/or faults arising from or caused by physical abuse including impact, chemical or moisture, operator error, force majeure, wear and tear and unauthorised attempts by the user to disassemble, service or modify the product, SeeHearLive Pte Ltd reserves the right to refuse exchange or refund.

Items in Clearance section marked as Brand New in the Box (BNIB) or DEMO

We offer a 14 day 1 to 1 (same item) product exchange policy for defective Clearance items marked as Brand New in the Box (BNIB) or DEMO from the date of purchase as stated in the purchase receipt, and subjected to the following terms and conditions:

- You are the first purchaser of the product as shown on your purchase receipt issued by SeeHearLive Pte Ltd.

- The product inclusive of all included accessories and packaging are in perfect physical and operational condition

- Serial number for the product inclusive of packaging has not be defaced, removed or modified

- If the product or included accessory is found to have damage and/or faults arising from or caused by physical abuse including impact, chemical or moisture, operator error, force majeure, wear and tear and unauthorised attempts by the user to disassemble, service or modify the product, SeeHearLive Pte Ltd reserves the right to refuse exchange or refund.

There will not be any product warranty beyond the 14 day 1 to 1 exchange policy for Clearance items marked as Brand New in the Box (BNIB) or DEMO

Items in Clearance section marked as Pre-owned or B-stock

There will be no exchanges, refunds, or warranty provided for items marked and sold by SeeHear.Live marked as Pre-owned or B-stock. Once you have made payment on Pre-owned or B-stock items, the sale is considered final and condition accepted as-is.

Delivery

Delivery time frames quoted by us are merely estimates, and should not be taken as commitments. SeeHear.Live will not bear the responsibility for any non-delivery, delay in delivery, and any loss or damage whatsoever that are caused directly or indirectly by any events that is a result of the elements of nature or anything beyond our control. This includes, but are not limited to, natural disaster (flood, earthquake, etc.), fire, war, import bans, etc.

Legal Compliance

By visiting SeeHear.Live, you agree that the laws of Singapore, without regard to principles of conflict of laws, will govern these Terms of Use and any dispute of any sort that might arise between you and our registered company SeeHearLive Pte Ltd.